Privacy Policy

Last updated: 26th December 2024

Welcome to FindCab! This Privacy Policy outlines how FindCab Limited (“we,” “our,” or “us”) collects, uses, discloses, and protects your information when you use our services. Booking a Cab means you agree to the terms of our privacy policy. We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information from you:

• Name: To identify and address you properly.
• Email address: To communicate with you regarding your bookings and for marketing purposes with your consent.
• Phone number: To contact you for urgent updates or issues related to your bookings.
• Address: To provide accurate pickup and drop-off services.
• Payment information: To process transactions securely.
• Trip details: Including pickup and drop-off locations, dates, and times to facilitate your ride requests.

1.2 Non-Personal Information

We may also collect non-personal information, including but not limited to:

• Browser type: To ensure compatibility with our website and services.
• Operating system: For optimization and troubleshooting purposes.
• Device information: To provide a better user experience.
• IP address: For security and analytical purposes.
• Location data: With your consent, to offer location-based services and accurate ride information.
• Usage data: Such as pages visited and time spent on our site, to improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our services: Ensuring efficient and accurate ride bookings.
• To process payments and transactions: Using secure payment gateways.
• To communicate with you: Regarding your bookings, service updates, and customer support inquiries.
• To improve our services: Analyzing usage data to enhance user experience and service quality.
• To comply with legal obligations: Adhering to laws and regulations.
• To send you promotional materials and offers: With your explicit consent, we may send marketing communications.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With service providers and partners: Who assist us in delivering our services, such as payment processors and IT service providers.
• With authorities: If required by law or to protect our legal rights.
• In the event of a business transfer: Such as a merger, acquisition, or sale of assets, where your information may be part of the transferred assets.
• Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption: Secure transmission of data using SSL/TLS protocols.
• Access controls: Limiting access to personal information to authorized personnel only.
• Regular security audits: Conducting assessments to identify and address vulnerabilities.

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• The right to access: Receive a copy of your personal information.
• The right to rectify: Correct any inaccurate or incomplete personal information.
• The right to erasure: Request the deletion of your personal information under certain conditions.
• The right to restrict processing: Limit the processing of your personal information under specific circumstances.
• The right to data portability: Obtain and reuse your personal information for your own purposes across different services.
• The right to object: Object to the processing of your personal information based on legitimate interests or direct marketing purposes.

To exercise any of these rights, please contact us at support@findcab.uk.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you use our site and provide you with personalized content and ads.

6.1 Types of Cookies We Use

• Essential cookies: Necessary for the operation of our website.
• Analytical/performance cookies: Help us understand how visitors interact with our website.

You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any websites you visit through our site.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on the top of this page and indicating the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

FindCab Ltd
21 Dernford Avenue
Burnage, Manchester
M19 1DU
United Kingdom
Email: support@findcab.uk or official@findcab.uk
Phone: +44 161-660-4006

Thank you for choosing FindCab. We value your privacy and are committed to protecting your personal information.