How to choose a reliable airport transfer company
Reviews, licences, insurance, pricing and flight tracking: what to check before you trust a company with your airport journey.
After a long flight, the last thing you want is to be left waiting or argue about the fare. A little checking before you book makes that much less likely.
Look at independent reviews
Testimonials on a company's own site are chosen by the company. Look at Google reviews, TripAdvisor or Trustpilot as well. Read what people actually say rather than just the star rating, and look for repeated comments on punctuality, clean cars and how the company handled a delayed flight.
Check licensing and insurance
In England, private hire operators and their drivers and vehicles should be licensed by a local council. Ask which council licensed the company and whether the car is insured for private hire. A reputable company will tell you without fuss.
Understand the price
- Is the price fixed when you book, or does it depend on a meter?
- Are tolls, parking, waiting time and luggage included?
- Are there night, weekend or surge charges?
- How do you pay, and when?
Read more in fixed prices vs metered fares.
Ask about flight tracking
If your flight lands early or late, will the driver still be there? A company that tracks flights adjusts the pickup for you and does not charge extra for a delay within the waiting time.
Consider the extras
Meet and greet in arrivals, child seats, space for luggage and cars for larger groups all make a difference. Check that the company can offer what your party needs.
Book early
Booking ahead lets you compare calmly and locks in the price. If you would like to see how we do it, book online and the fixed price appears before you confirm. We operate 24 hours a day.
