Making a booking

All journeys must be booked in advance. Online bookings need at least 8 hours' notice; for anything sooner please call us and we will help if we can. A booking is only accepted when we send you a confirmation.

Minimum notice for online bookings: 8 hours
Shorter notice by phone: Yes

Cancellations

What you pay depends on how long before pickup you cancel, as shown below. If you have already been charged, we refund that share. If your card is saved and not yet charged, we only charge the part that is not refunded. You can cancel online up to 2 hours before pickup; after that please call us.

100% 24 hours or more before
50% 2 to 24 hours before
0% Under 2 hours before

BookedPickup

When you cancel	Refund
24 hours or more before pickup	100%
2 to 24 hours before pickup	50%
Less than 2 hours before pickup	0%

Customers can cancel online: Yes
Online cut-off before pickup: 2 hours
Who can cancel: The person who made the booking, or the account holder for business bookings
How refunds are paid: Back to the card used to pay
Refunds sent within: 10 working days
Refund if we cancel: 100%

Changing a booking

You can change the time, address or vehicle online up to 8 hours before pickup, or by phone after that if we can still cover it. If the change alters the journey, we will give you a new price before we confirm it.

Online cut-off before pickup: 8 hours
Fee to change a booking: Free

Waiting time

At airports your driver waits 45 minutes free from the time your flight lands. For all other pickups you get 10 minutes free from the booked time. After that waiting is charged at £0.50 a minute.

Free waiting at airports (from landing): 45 minutes
Free waiting at other pickups: 10 minutes
Waiting charge after that: £0.50 a minute

Flight delays and tracking

Give us your flight number and we track it. If your flight is early or late we move your pickup to match, at no extra cost. Free waiting starts when the flight lands. If it is delayed by more than 3 hours or diverted, we will contact you to rearrange.

Flights tracked: Yes
Delays covered up to: 3 hours

No-shows

If you are not at the pickup point and we cannot reach you, the driver may leave after 60 minutes at an airport (from landing) or 30 minutes elsewhere. A no-show is charged at 100% of the fare plus any waiting time.

Driver waits at airports (from landing): 60 minutes
Driver waits at other pickups: 30 minutes
No-show charge: 100% of the fare

Soiling and damage

If the car needs cleaning after a journey, for example after sickness, food or drink spills, we charge a cleaning fee of £100. Damage to the vehicle is charged at the cost of repair. We will send photos before charging.

Cleaning fee: £100
Damage charged at repair cost: Yes

Luggage and large items

As a guide, each passenger can bring 1 large suitcase (up to 23kg) and 1 small bag. Tell us about golf bags, bikes, skis, pushchairs or other large items when you book so we send a car that fits. If extra luggage does not fit safely on the day, the driver may refuse it or you may need a bigger vehicle at the extra cost.

Large suitcases per passenger: 1
Small bags per passenger: 1
Suitcase weight limit: 23kg
Fee for large items: Free

Pets and assistance dogs

Assistance dogs always travel free, by law, and you do not need to tell us in advance. Other pets are welcome if you tell us when you book and they travel in a carrier or on a lead with a blanket. Any pet fee is shown below.

Pets allowed: Yes
Pet fee: Free

Child seats

In a licensed private hire car the law lets children travel without a child seat: under 3s in the back, and children 3 and over using an adult seat belt. We still recommend a proper seat. We can fit up to 2 baby, child or booster seats if you ask when you book. You can also bring your own.

Child seats available: Yes
Child seats per booking: 2
Fee per child seat: Free

Smoking and vaping

Smoking is against the law in our cars. Vaping is not allowed either. Smoking or vaping in the car will be charged as soiling.

Alcohol

You can carry sealed alcohol. Please do not drink in the car, and a driver may refuse anyone who is too drunk to travel safely.

Drinking in the car: No

Passenger behaviour

Our drivers can refuse or end a journey if a passenger is abusive, violent, too drunk to travel safely, or asks them to break the law, for example by carrying more passengers than seats. Fares are not refunded in these cases.

Refund if a journey is refused: No

Lost property

If you leave something in a car, call or email us with your booking reference. We log every item found and keep it for 28 days. You can collect it or we can send it back to you for the cost of delivery. Items not claimed are given to the police or to charity.

Found items kept for: 28 days
Handling fee to send items back: Free

Complaints

Tell us by email or phone with your booking reference. We reply within 2 working days and aim to resolve it within 10 working days. If you are not happy with our answer, you can contact the council that licenses us.

We reply within: 2 working days
We aim to resolve within: 10 working days
If you are still unhappy: Manchester City Council Licensing Unit

Late night and holiday prices

Christmas Eve after 6pm, Christmas Day and Boxing Day cost 50% more. New Year's Eve after 6pm and New Year's Day cost 50% more. Any late night surcharge is shown below. The price you see when you book already includes these.

Late night surcharge: 0%
Late night from: 23:00
Late night until: 05:00
Christmas surcharge: 50%
New Year surcharge: 50%

Extra charges: parking, tolls and airport fees

The price you are quoted is the price you pay, unless the journey changes. Extra stops, detours or a new drop-off asked for on the day are charged at our normal mileage rate. Tolls and parking you ask for are added at cost. Airport drop-off and pickup parking fees are included unless your quote says otherwise. Waiting time is charged as set out above.

Each extra stop on the way: £5
Tolls added at cost: Yes
Requested parking added at cost: Yes
Airport drop-off and parking fees included: Yes

Payment and refunds

You pay online through Stripe by card, Apple Pay or Google Pay. Your card is saved securely when you book and charged when your journey starts; for some bookings we charge it when you book, and your confirmation tells you which. We do not take cash or payment to the driver. Approved business accounts can pay by monthly invoice. Refunds go back to the card you paid with, and we send them within 10 working days.

Refunds sent within: 10 working days
Business invoices due within: 30 days
Monthly invoice for approved business accounts: Yes
Cash accepted: No

Accessibility and wheelchairs

Folding wheelchairs and mobility aids travel free. If you need a wheelchair accessible vehicle, please book at least 24 hours ahead and tell us whether you will stay in your chair. Drivers will help with bags and getting in and out.

Notice for wheelchair vehicles: 24 hours
Wheelchair accessible vehicles available: Yes

Privacy and your data

We use your details only to run your booking, contact you about it and meet our licence rules. We keep booking records for at least 12 months, as our licence requires, and payment and invoice records for 6 years for tax. We use essential storage to run the website and only use analytics cookies if you agree. See our privacy policy for more.

Booking records kept for: 12 months
Payment and invoice records kept for: 6 years
Enquiries kept for: 24 months
Analytics cookies (with consent): Yes

Licensing

Findcab Ltd is a private hire operator licensed by Manchester City Council. All journeys must be booked in advance. Every driver and vehicle we send holds a private hire licence.

Licensing council: Manchester City Council

Booking policies