বুকিং নীতিমালা

Making a booking

All journeys must be booked in advance. Online bookings need at least 8 hours' notice; for anything sooner please call us and we will help if we can. A booking is only accepted when we send you a confirmation.

Minimum notice for online bookings

8 hours

Shorter notice by phone

Yes

Cancellations

What you pay depends on how long before pickup you cancel, as shown below. If you have already been charged, we refund that share. If your card is saved and not yet charged, we only charge the part that is not refunded. You can cancel online up to 2 hours before pickup; after that please call us.

Customers can cancel online

Yes

Online cut-off before pickup

2 hours

Who can cancel

The person who made the booking, or the account holder for business bookings

How refunds are paid

Back to the card used to pay

Refunds sent within

10 working days

Refund if we cancel

100%

Changing a booking

You can change the time, address or vehicle online up to 8 hours before pickup, or by phone after that if we can still cover it. If the change alters the journey, we will give you a new price before we confirm it.

Online cut-off before pickup

8 hours

Fee to change a booking

Free

Waiting time

At airports your driver waits 45 minutes free from the time your flight lands. For all other pickups you get 10 minutes free from the booked time. After that waiting is charged at £0.50 a minute.

Free waiting at airports (from landing)

45 minutes

Free waiting at other pickups

10 minutes

Waiting charge after that

£0.50 a minute

Flight delays and tracking

Give us your flight number and we track it. If your flight is early or late we move your pickup to match, at no extra cost. Free waiting starts when the flight lands. If it is delayed by more than 3 hours or diverted, we will contact you to rearrange.

Flights tracked

Yes

Delays covered up to

3 hours

No-shows

If you are not at the pickup point and we cannot reach you, the driver may leave after 60 minutes at an airport (from landing) or 30 minutes elsewhere. A no-show is charged at 100% of the fare plus any waiting time.

Driver waits at airports (from landing)

60 minutes

Driver waits at other pickups

30 minutes

No-show charge

100% of the fare

Soiling and damage

If the car needs cleaning after a journey, for example after sickness, food or drink spills, we charge a cleaning fee of £100. Damage to the vehicle is charged at the cost of repair. We will send photos before charging.

Cleaning fee

£100

Damage charged at repair cost

Yes

Luggage and large items

As a guide, each passenger can bring 1 large suitcase (up to 23kg) and 1 small bag. Tell us about golf bags, bikes, skis, pushchairs or other large items when you book so we send a car that fits. If extra luggage does not fit safely on the day, the driver may refuse it or you may need a bigger vehicle at the extra cost.

Large suitcases per passenger

1

Small bags per passenger

1

Suitcase weight limit

23kg

Fee for large items

Free

Pets and assistance dogs

Assistance dogs always travel free, by law, and you do not need to tell us in advance. Other pets are welcome if you tell us when you book and they travel in a carrier or on a lead with a blanket. Any pet fee is shown below.

Pets allowed

Yes

Pet fee

Free

Child seats

In a licensed private hire car the law lets children travel without a child seat: under 3s in the back, and children 3 and over using an adult seat belt. We still recommend a proper seat. We can fit up to 2 baby, child or booster seats if you ask when you book. You can also bring your own.

Child seats available

Yes

Child seats per booking

2

Fee per child seat

Free

Smoking and vaping

Smoking is against the law in our cars. Vaping is not allowed either. Smoking or vaping in the car will be charged as soiling.

Alcohol

You can carry sealed alcohol. Please do not drink in the car, and a driver may refuse anyone who is too drunk to travel safely.

Drinking in the car

No

Passenger behaviour

Our drivers can refuse or end a journey if a passenger is abusive, violent, too drunk to travel safely, or asks them to break the law, for example by carrying more passengers than seats. Fares are not refunded in these cases.

Refund if a journey is refused

No

Lost property

If you leave something in a car, call or email us with your booking reference. We log every item found and keep it for 28 days. You can collect it or we can send it back to you for the cost of delivery. Items not claimed are given to the police or to charity.

Found items kept for

28 days

Handling fee to send items back

Free

Complaints

Tell us by email or phone with your booking reference. We reply within 2 working days and aim to resolve it within 10 working days. If you are not happy with our answer, you can contact the council that licenses us.

We reply within

2 working days

We aim to resolve within

10 working days

If you are still unhappy

Manchester City Council Licensing Unit

Late night and holiday prices

Christmas Eve after 6pm, Christmas Day and Boxing Day cost 50% more. New Year's Eve after 6pm and New Year's Day cost 50% more. Any late night surcharge is shown below. The price you see when you book already includes these.

Late night surcharge

0%

Late night from

23:00

Late night until

05:00

Christmas surcharge

50%

New Year surcharge

50%

Extra charges: parking, tolls and airport fees

The price you are quoted is the price you pay, unless the journey changes. Extra stops, detours or a new drop-off asked for on the day are charged at our normal mileage rate. Tolls and parking you ask for are added at cost. Airport drop-off and pickup parking fees are included unless your quote says otherwise. Waiting time is charged as set out above.

Each extra stop on the way

£5

Tolls added at cost

Yes

Requested parking added at cost

Yes

Airport drop-off and parking fees included

Yes

Payment and refunds

You pay online through Stripe by card, Apple Pay or Google Pay. Your card is saved securely when you book and charged when your journey starts; for some bookings we charge it when you book, and your confirmation tells you which. We do not take cash or payment to the driver. Approved business accounts can pay by monthly invoice. Refunds go back to the card you paid with, and we send them within 10 working days.

Refunds sent within

10 working days

Business invoices due within

30 days

Monthly invoice for approved business accounts

Yes

Cash accepted

No

Accessibility and wheelchairs

Folding wheelchairs and mobility aids travel free. If you need a wheelchair accessible vehicle, please book at least 24 hours ahead and tell us whether you will stay in your chair. Drivers will help with bags and getting in and out.

Notice for wheelchair vehicles

24 hours

Wheelchair accessible vehicles available

Yes

Privacy and your data

We use your details only to run your booking, contact you about it and meet our licence rules. We keep booking records for at least 12 months, as our licence requires, and payment and invoice records for 6 years for tax. We use essential storage to run the website and only use analytics cookies if you agree. See our privacy policy for more.

Booking records kept for

12 months

Payment and invoice records kept for

6 years

Enquiries kept for

24 months

Analytics cookies (with consent)

Yes

Licensing

Findcab Ltd is a private hire operator licensed by Manchester City Council. All journeys must be booked in advance. Every driver and vehicle we send holds a private hire licence.

Licensing council

Manchester City Council