Cancellation & Refund Policy

This policy explains how to cancel or change a booking with Findcab Ltd ("FindCab", "we", "us"), what you get back and when. It forms part of our Terms & Conditions. It does not affect your legal rights.

1. How to cancel

1.1 You can cancel online from your booking confirmation or your account up to 2 hours before pickup. After that, call us on 0161 660 4006.

1.2 The person who made the booking, or the account holder for business bookings can cancel.

1.3 We will email you to confirm the cancellation and any refund.

2. What you get back

2.1 It depends on how long before the booked pickup time you cancel:

• 24 hours or more before pickup: a full refund.
• Between 2 and 24 hours before pickup: a 50% refund.
• Less than 2 hours before pickup: no refund.

2.2 If your card has already been charged, we refund that share. If your card is saved but not yet charged, we only charge the part that is not refunded.

2.3 For return bookings, each journey is treated on its own. You can cancel the return and keep the outward journey.

3. Changing instead of cancelling

You can change the time, addresses, vehicle or passenger details online up to 8 hours before pickup, or by phone after that if we can still cover it. Changes are free. If a change alters the journey, we will give you the new price before we confirm it.

4. Flight delays and cancelled flights

4.1 If you give us your flight number, we track your flight and move your pickup to match, at no extra cost. Free waiting starts when your flight lands.

4.2 If your flight is cancelled or diverted, tell us as soon as you can. We will rearrange your pickup, or cancel it with a full refund if you tell us before the driver sets off.

5. No-shows

If you are not at the pickup point and we cannot reach you, the driver may leave after 60 minutes at an airport (from landing) or 30 minutes at any other pickup. A no-show is charged at 100% of the fare plus any waiting time, and there is no refund.

6. If we cancel

If we have to cancel your booking, we will tell you as soon as possible and try to find another vehicle. If we cannot, you get a full refund of what you have paid.

7. Journeys refused or ended by the driver

If a driver refuses or ends a journey because of a passenger's behaviour, as set out in our terms, the fare is not refunded.

8. How and when refunds are paid

8.1 Refunds go back to the card, Apple Pay or Google Pay account you paid with. We cannot refund in cash or to a different card.

8.2 We send refunds within 10 working days. Your bank may take a few more days to show them.

8.3 For business accounts paying by monthly invoice, cancellation charges and credits are shown on your next invoice.

9. Problems with a journey

If something went wrong with your journey and you think you are owed money back, email support@findcab.uk with your booking reference. We reply within 2 working days and aim to resolve it within 10 working days.

10. Cooling-off period

Our service is for a set date and time, so the 14 day cooling-off period under the Consumer Contracts Regulations 2013 does not apply. You can still cancel under this policy.