Privacy Policy

This policy explains what personal data Findcab Ltd ("FindCab", "we", "us") collects when you use our website and services, why we use it, who we share it with, how long we keep it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Findcab Ltd is the data controller for your personal data. Our address is 21 Dernford Avenue, Manchester M19 1DU. We are registered with the Information Commissioner's Office (ICO) under number [ICO registration number]. For anything about your data, email support@findcab.uk or call 0161 660 4006.

2. What we collect

• Booking details: your name, email address, phone number, pickup and drop-off addresses, dates and times, flight numbers, number of passengers and bags, child seat or access needs, and any notes you give us.
• Passenger details: the name and phone number of the lead passenger if you book for someone else.
• Payment details: Stripe collects your card details. We only receive the card type, the last four digits, the expiry date and whether payment worked.
• Account details: if you create an account, your login details and booking history. For business accounts, the company name, billing address and contacts.
• Messages: what you send us by our contact form, email, phone or WhatsApp, and our replies.
• Journey records: the driver and vehicle that carried out your journey, times, and any waiting, extra charges, lost property or complaints.
• Technical data: your IP address, browser and device type. Only if you agree to Statistics cookies: the pages you view, where you came from, your device and an approximate location (city level). We do not store your IP address for this (see section 8).

3. How we use it and our lawful basis

• To take, plan and carry out your booking, send confirmations and updates, and share driver details with you: performance of a contract.
• To take payment, issue refunds and send invoices: performance of a contract.
• To keep the booking records our operator licence requires, and the records tax law requires: legal obligation.
• To track your flight so your driver arrives at the right time: performance of a contract.
• To handle complaints, lost property, claims and safety incidents, and to prevent fraud: legitimate interests (running a safe, honest service).
• To improve our website and services from anonymous usage data: consent for analytics cookies, which you can withdraw at any time.
• To send you offers by email, if you ask us to: consent. You can unsubscribe at any time. We never send marketing without it.

If you give us details of a medical condition or disability so we can help you travel, we use them only for your journey, on the basis of your explicit consent.

4. Payments

Payments are handled by Stripe Payments Europe Ltd and Stripe, Inc. When you book, Stripe saves your card securely so that we can charge it when your journey starts, or when you book if your confirmation says so. Stripe uses your data to process payments and prevent fraud under its own privacy policy at stripe.com/gb/privacy.

5. Who we share it with

We only share what each party needs:

• The licensed driver carrying out your journey, who sees your name, phone number, pickup and drop-off details, flight number and notes.
• Stripe, for payments and refunds.
• Google, for address search, maps and route times on the booking form, and for analytics if you agree.
• Our email, text message and hosting providers, who store and send data on our behalf under contract.
• Our accountants, insurers and legal advisers, when needed.
• Manchester City Council, the police or other authorities, when the law requires it or to deal with a crime or safety incident.

We never sell your personal data.

6. Transfers outside the UK

Some of our providers, such as Stripe and Google, may process data in the United States or elsewhere. Where they do, the transfer is protected by UK adequacy regulations or by the ICO's International Data Transfer Agreement or Addendum.

7. How long we keep it

• Booking records: at least 12 months from the date of the journey, as our operator licence requires.
• Payment, refund and invoice records: 6 years from the end of the tax year, as tax law requires.
• Enquiries and complaints: 24 months after they are closed.
• Lost property records: at least 12 months from when the item was found or reported.
• Customer and business accounts: while the account is open, then as above for bookings and payments.

After that we delete the data or make it anonymous.

8. Cookies and similar storage

We use essential cookies and browser storage to run the website and booking form. Statistics cookies (our own visit counter, and Google Analytics if switched on) and Marketing cookies are used only if you agree, using the cookie bar. You can change or withdraw your choice at any time with the "Cookie settings" link in the footer. If you allow Statistics, we keep page, source, device and city-level location data for 13 months. We never store your IP address: only a code that changes every day and is used to count unique visitors. Each cookie, its purpose and its expiry are listed in our Cookie Policy.

9. Your rights

You have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct data that is wrong or incomplete;
• ask us to delete your data, unless we must keep it by law;
• ask us to limit how we use your data;
• object to us using your data on the basis of legitimate interests;
• ask for your data in a format you can take to another provider;
• withdraw your consent at any time, where we rely on it.

To use any of these rights, email support@findcab.uk. We will reply within one month. It is free unless a request is clearly unfounded or excessive.

10. Automated decisions

We do not make decisions about you using only automated means. Prices are worked out by our booking system from the journey details you enter.

11. Security

We protect your data with encrypted connections, access controls and secure hosting. Only staff and drivers who need your data can see it.

12. Children

Our booking service is for adults. We only hold children's details, such as a child seat request, when an adult gives them for a journey.

13. Complaints to the ICO

If you are unhappy with how we use your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office: ico.org.uk, 0303 123 1113, or Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

14. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

Google services and Google user data

Our website uses Google services to run bookings: Google Maps and Places (address search, maps and journey distances), Google Analytics only if you accept statistics cookies, and Google Search Console to see how our pages appear in search. When you use the address search or map, Google receives the text you type and your approximate location if you allow it, under Google's Privacy Policy.

If you ever sign in to our services with a Google account, we only request your name, email address and profile picture, and we use them only to create and secure your account. We do not read your Gmail, contacts, calendar or files. Google user data is never sold, never used for advertising, never shared with third parties except as needed to provide the service or where the law requires, and never used to train AI models. Our use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. You can remove our access at any time at myaccount.google.com/permissions, and ask us to delete your data by emailing support@findcab.uk.